Refund Policy

Refund Policy

At Zenfida, we want you to be completely satisfied with your purchase. If for any reason you are not, you have 30 days from the date of receipt of the order to request a refund.

Refund Conditions

• The product must be in its original, unused condition with the packaging intact.
• You must retain the receipt or proof of purchase.
• Personalized or final sale items are not eligible for a refund.

How to request a refund?

1. Contact us by email, indicating your order number and the reason for the return.
2. We will send you instructions for returning the product.
3. Once the item is received and inspected, we will process the refund within 5-10 business days to the original payment method.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the product arrives defective or incorrect, in which case we will cover the costs.

Defective or Incorrect Products

If you receive a defective or incorrect product, contact us within 48 hours of receipt, and we will resolve it at no additional cost to you.